Air Jordan 12 Retro "The Master"

We can delivery country is:
United States, Canada, Australia, United Kingdom, France and Germany.
Sorry, we do not ship to other countries other than the above countries.

We employ the services of major, trusted international carriers to ensure your package arrives at your destination fast and securely.
The days mentioned in the shipping policy all are natural days.
We are committed to providing you with the best shipping options. Every day, we deliver to hundreds of customers, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.

Verification

We will send you a confirmation email once your order is verified. After verification, in principle, the orders will not be canceled during this period, considering the handling process has already started, but we will try our best to communicate with you via email or phone to find a good solution.

Processing

All orders are processed within 2-3 days. Orders are not shipped or delivered on weekends or holidays.

Shipping

Shipping time to United States, United Kingdom, France and Germany:

Express Shipping: This way we will use the fastest shipping method. This shipping time usually takes 6 - 8 days. The total delivery time of this shipping method is 8 - 11 days.

Free Shipping: No shipping costs for this shipping method. This shipping time usually takes 12 - 14 days. The total delivery time of this shipping method is 14 - 17 days.

Shipment confirmation & Delivery: You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24 hours.

Delivery Time Exceeded

International shipping might experience delays due to covid-19. If your order is delayed, please contact us via email at service@wowjay.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@wowjay.com. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package.

You can always contact us for any return questions at service@wowjay.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.